Policy for Fiordland Cruises

Policy for Fiordland Cruises Doubtful Sound Overnight Cruise

Booking Conditions

Payment is due in full at the time of making a reservation -bookings are not confirmed until payment is received. Bookings are recommended and pre-payment is required. Cancellation and Amendment fees may apply.

Cancellation Policy:

*Payment is fully refundable if cancelled more than 7 days before departure time, if cancelled within 7 days then there is no refund.

Fiordland Cruises and Tracknet Reserves all rights.

In the case of a “no show” by departure time – no refund as space is held for you until notified departure time.

*Private Charters will incur a minimum 10% penalty if cancelling. If cancelling less than 4 weeks prior to departure there is no refund.

Unforeseen circumstances may be taken into consideration. If cancellation is due to extreme circumstances, for example weather or breakdowns, Fiordland Cruises may be forced to cancel the trip and will refund monies in full. Fiordland Cruises reserve all rights.

If you have any questions please do not hesitate to contact us. For all questions please email res@doubtfulsound.com

Price Information:

Whilst care is taken, prices are subject to change without notice. Prices charged will be valid rate at time of travel. All prices as quoted on this website are in NZ dollars and include all relevant taxes including GST and other taxes/National Park Concessions etc.

Secure Server Reservations & Email Enquiries:

Fiordland Cruises and Tracknet endeavor to respond to all booking enquiries and reservations within 24 hours. If you have not received a response within this time please check your junk-mail or spam mail filter – If your inbox securities are set to high our emails may be quarantined by your mail provider.

Safety

Due to the remote location of Doubtful Sound, Fiordland Cruises must be advised of any medical conditions, dietary requirements or allergies AT LEAST 48 hours prior to departure. Failure to do so may result in Fiordland Cruises refusing carriage.

A safety briefing will be given upon arrival at the Southern Secret and prior to any additional activities. The Southern Secret is in “Safe Ship Management”. While at sea the Skipper has discretion to make decisions to ensure the safety of guests during our Doubtful Sound Overnight Cruises. Fiordland Cruises reserve all rights.

In the interests of safety and for the comfort of passengers we endeavour to provide a smoke free environment.

General Information

Fiordland Cruises reserves the right to amend timetables cancel departures, substitute plant or equipment and alter ticket prices at any time. Due to variability of weather and other conditions beyond our control Fiordland Cruises cannot gurantee certain activities/subjects will be available. The actual route activities and anchorages may vary. Fiordland Cruises reserves all rights

Other

Fiordland Cruises reserves the right to recover expenses in the form of additional charges relating to actions of guests including spoilage and willful damage.

Children

Due to the nature of our cruises, they may not be suitable for children 9 years and younger – please contact us before making your reservations.

Fiordland Cruises recommend all guests should hold Private Travel Insurance.

Bookings

Book now, as space is limited to just 5 Private Cabins each night we recommend you book early to secure your cruise and avoid disappointment. To book your overnight cruise on Doubtful Sound – please phone, email or click here to visit our secure online booking engine to check availability and reserve your cruise. Simply use the calendar to select the date you wish to depart on your cruise or to check availability for your preferred dates.